Terms of Service
This document covers all terms of service and is a binding agreement between anyone using services (hereafter referred to as the Client) provided by HTG Events (hereafter referred to as the Producer). By using the services provided by the Producer, the Client agrees to any and all terms herein unless mutually agreed on in a written and signed contract between both the Client and Producer.
Types of Services:
The Producer offers a variety of services (hereafter referred to as The Services) that include but are not limited to: Consultation, Design, Sales, Virtual Tours, 3D Modeling, Animating, Lighting, Staging, Audio, Sound, Recording and General Event Services. These services are provided on a best effort basis and the Producer provides no guarantee that any or all services will be available at any time.
Specific Service Definitions and Terms:
The Producer provides bids on The Services at both a flat rate and an hourly rate. Unless otherwise specified, the default hourly shop rate is $150.00 per hour per technician. A default mileage rate of $1 per hour is charged for any travel or transportation costs unless specifically waived in the quote or contract. Flat rate services will be billed at the quoted rate unless penalties are due or the extent of The Services extend the scope of the originally bid project. The Producer agrees to be upfront about rate and any possible rate increase during the time that The Services are being provided. In the event of a dispute the Producer and Client both agree to mitigate the dispute through the Better Business Bureau Dispute Resolution Process. In the event the dispute is not able to be resolved in this manner, the Client agrees to pay any and all associated legal costs.
By using The Services, the client agrees to make payments in a proper and timely manner. Unless otherwise specified, all payments are due upfront. A 50% non-refundable deposit on labor is required to reserve or book any specific date or time frame. Unless otherwise specified all payments are due in full upon completion of the project prior to any requested revisions or changes that are outside the original scope of the project. Any client delaying payment more than 7 days after the end of the event or completion of the project agrees to pay an accumulating 10% late fee for every 7 days the outstanding balance remains unpaid. In the event that legal action is required for the Producer to recover any outstanding payment or fees, the Client agrees to pay any and all associated legal costs.
A 50% non-refundable deposit is required to reserve or book any specific date or time frame. The Client agrees to notify the Producer immediately in the event there is any change or cancellation to the event. Any cancellation within 30 days of the scheduled date will require payment in full to cover any production cost and expenses associated with reserving the date and time. The Producer agrees to work with the client as much as possible for rescheduling, but makes no guarantees of availability. The Producer reserves the right to cancel the event any time prior to the scheduled date with a 100% deposit refund to the Client.
Client must pay 100% of equipment totals to secure order. Most orders will ship Free on Board (F.O.B.) where responsibility of goods transfers from shipper to Client. Any disputes, shipping issues, or damaged goods are the client and shippers responsibility. The producer in good faith will try to update the client on all orders when any status change may occur. Custom orders are non refundable once production of products begin. Standard products may be cancelled or returned unopened in new condition for a 15% restocking fee.