Terms

WEBSITE TERMS & CONDITIONS

Effective Date: Janurary 1, 2019

Welcome to HTG Events LLC. These Terms and Conditions govern your use of the HTG Events LLC website located at https://htg-events.com and any related pages, features, content, services, and functionality made available through the website (collectively, the “Website”).

By accessing or using the Website, you acknowledge that you have read and understood these Terms and Conditions. If you do not agree with these Terms and Conditions, please discontinue use of the Website.

HTG Events LLC reserves the right to modify these Terms and Conditions at any time. Changes become effective when posted to the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Terms and Conditions.

1. WEBSITE USE

The Website is provided for informational and commercial purposes, including information regarding HTG Events LLC’s event production, audio, video, lighting, equipment rental, equipment sales, installation, production, and related services.

You agree to use the Website only for lawful purposes.

You must not use the Website:

• In violation of any applicable federal, state, or local law;
• To interfere with the operation or security of the Website;
• To attempt unauthorized access to systems, accounts, or information;
• To introduce malicious code, viruses, malware, or other harmful material;
• To scrape, harvest, or collect information through automated means without authorization;
• To impersonate HTG Events LLC or another person or entity;
• To submit fraudulent, misleading, defamatory, or unlawful information; or
• In any manner that could damage, disable, overburden, or impair the Website.

HTG Events LLC reserves the right to restrict or terminate access to the Website for violations of these Terms or for any other legitimate business or security reason.

2. COOKIES

The Website may use cookies and similar technologies to improve functionality, analyze Website traffic, remember preferences, support security, and assist with marketing.

A cookie is a small text file stored on your device by a website.

Cookies may be used to:

• Maintain Website functionality;
• Remember preferences;
• Analyze Website usage;
• Measure advertising and marketing performance;
• Improve Website functionality; and
• Support third-party services integrated into the Website.

Some cookies may be necessary for the Website to function properly and cannot be disabled through certain Website settings.

Third-party services incorporated into the Website may also use cookies or similar technologies in accordance with their own privacy policies and terms.

Where required by applicable law, HTG Events LLC will provide appropriate cookie choices or consent mechanisms.

You may also control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

3. INTELLECTUAL PROPERTY

Unless otherwise stated, HTG Events LLC and/or its licensors own the intellectual property rights in the Website and its contents.

This includes, without limitation:

• Text;
• Photographs;
• Graphics;
• Logos;
• Videos;
• Audio;
• Designs;
• Product descriptions;
• Website layouts;
• Software;
• Source code;
• Documents;
• Marketing materials; and
• Other original content appearing on the Website.

All applicable intellectual property rights are reserved.

Subject to these Terms, you may access the Website for your personal or legitimate business purposes.

You must not, without prior written permission from HTG Events LLC:

• Copy substantial portions of the Website;
• Republish Website content;
• Sell or commercially exploit Website content;
• Rent, sublicense, or distribute Website content;
• Reproduce substantial portions of Website content;
• Modify or create derivative works from Website content;
• Remove copyright, trademark, or proprietary notices;
• Use HTG Events LLC branding in a manner suggesting endorsement or affiliation; or
• Systematically download or reproduce Website content.

Limited quotations or references may be permitted under applicable law, including applicable copyright exceptions, provided that such use does not imply endorsement or ownership.

4. TRADEMARKS

HTG Events LLC’s name, logos, branding, service names, and other identifying marks may constitute trademarks or trade dress of HTG Events LLC or its licensors.

Nothing on the Website grants you a license to use HTG Events LLC trademarks without prior written authorization.

Third-party trademarks, product names, logos, and brand names appearing on the Website remain the property of their respective owners.

5. WEBSITE CONTENT

HTG Events LLC attempts to provide accurate and useful information on the Website.

However, Website content may include estimates, opinions, descriptions, specifications, photographs, manufacturer information, historical information, pricing information, availability information, or other information that may change over time.

Equipment specifications, availability, pricing, product configurations, manufacturers’ specifications, and other information may change without notice.

HTG Events LLC does not guarantee that every item of information appearing on the Website is complete, current, or error-free.

Website content should not be relied upon as a substitute for a written proposal, contract, manufacturer’s specification, professional engineering document, or other formal project documentation.

6. ESTIMATES AND PROJECT INFORMATION

Information on the Website regarding services, equipment, system designs, pricing, project examples, capabilities, or potential configurations is provided for general informational purposes.

Website content does not constitute a binding quotation, proposal, contract, engineering document, or guarantee of availability unless expressly stated otherwise in a separate written agreement.

Actual project requirements and pricing may vary based upon site conditions, equipment availability, labor requirements, customer requirements, structural conditions, electrical requirements, permitting, access, existing infrastructure, and other factors.

For specific projects, the applicable written proposal, estimate, contract, rental agreement, invoice, or work order will control.

7. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites, manufacturers, vendors, social media platforms, payment providers, booking services, video services, mapping services, or other external services.

These links are provided for convenience and informational purposes.

HTG Events LLC does not control third-party websites or services and is not responsible for their:

• Content;
• Accuracy;
• Availability;
• Security;
• Privacy practices;
• Terms and conditions; or
• Products or services.

Accessing third-party websites is at your own risk and is subject to the terms and policies of the applicable third party.

8. USER COMMENTS AND SUBMISSIONS

If the Website permits users to submit comments, reviews, testimonials, photographs, messages, feedback, or other content (“User Content”), you are solely responsible for the content you submit.

You represent and warrant that:

• You have the right to submit the User Content;
• Your submission does not infringe the intellectual property rights of another person;
• Your submission does not violate applicable law;
• Your submission is not defamatory, fraudulent, threatening, obscene, or unlawful;
• Your submission does not contain malicious software;
• Your submission does not improperly disclose another person’s private or confidential information; and
• Your submission is not intended to unlawfully advertise, solicit, or promote products or services.

HTG Events LLC reserves the right, but not the obligation, to review, moderate, refuse, edit, restrict, or remove User Content at its discretion.

User Content does not necessarily represent the opinions or views of HTG Events LLC.

To the extent permitted by applicable law, you grant HTG Events LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute User Content submitted to the Website for purposes related to operating, promoting, and improving the Website and Company’s services.

HTG Events LLC is not obligated to publish or retain any User Content.

9. HYPERLINKING TO THE WEBSITE

Government agencies, search engines, news organizations, and other legitimate organizations may link to the Website provided that the link:

• Is not deceptive;
• Does not falsely imply sponsorship, endorsement, or approval;
• Does not misrepresent the relationship between the organization and HTG Events LLC; and
• Is appropriate within the context of the linking website.

Other organizations wishing to link to the Website may contact HTG Events LLC for permission.

HTG Events LLC may approve or reject linking requests at its sole discretion.

No person or organization may use HTG Events LLC’s logos, trademarks, artwork, or other branding in connection with a hyperlink without prior written permission.

HTG Events LLC may request removal of any link to the Website at any time. Upon request, the linking party shall promptly remove the applicable link.

10. PROHIBITED LINKS AND CONTENT

No link to the Website should appear on a website that, in HTG Events LLC’s reasonable judgment:

• Contains unlawful material;
• Contains defamatory or fraudulent material;
• Contains obscene or excessively offensive material;
• Promotes illegal activity;
• Infringes third-party intellectual property rights;
• Violates applicable law; or
• Falsely suggests an affiliation, endorsement, sponsorship, or business relationship with HTG Events LLC.

HTG Events LLC reserves the right to request removal of any such link.

11. CONTENT LIABILITY

HTG Events LLC is not responsible for content appearing on third-party websites that link to or reference HTG Events LLC.

A third party linking to the Website agrees to defend and hold HTG Events LLC harmless from claims arising directly from the third party’s unlawful or infringing content or its misuse of HTG Events LLC’s name, trademarks, or Website.

12. REMOVAL OF LINKS

If you believe a link appearing on the Website is inappropriate, offensive, misleading, or otherwise problematic, you may contact HTG Events LLC.

HTG Events LLC may review requests to remove links but is not obligated to remove any particular link or respond to every request.

13. WEBSITE AVAILABILITY

HTG Events LLC does not guarantee that the Website will:

• Always be available;
• Operate without interruption;
• Be free from errors;
• Be free from security vulnerabilities;
• Be compatible with every device or browser; or
• Remain unchanged.

HTG Events LLC may modify, suspend, discontinue, or restrict access to all or part of the Website at any time without notice.

14. SECURITY

You are responsible for maintaining the security of any account credentials or information you use in connection with the Website.

You must not attempt to circumvent security measures, gain unauthorized access, interfere with Website systems, or access information that you are not authorized to access.

HTG Events LLC may take appropriate technical and legal measures against unauthorized access, abuse, or attempted interference with the Website.

15. PRIVACY

Information collected through the Website is handled in accordance with HTG Events LLC’s applicable Privacy Policy.

By using the Website, you acknowledge that information may be collected and processed as described in the applicable Privacy Policy and as permitted by applicable law.

16. DISCLAIMER

To the maximum extent permitted by applicable law, the Website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.

HTG Events LLC makes no representations or warranties regarding the Website’s accuracy, reliability, availability, completeness, suitability, or fitness for a particular purpose.

To the maximum extent permitted by law, HTG Events LLC disclaims warranties, express or implied, relating to the Website and its content, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HTG Events LLC shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of, or inability to use, the Website.

This includes, without limitation:

• Lost profits;
• Lost revenue;
• Loss of business;
• Loss of data;
• Business interruption;
• Loss of use;
• Loss of goodwill; or
• Other consequential damages.

To the maximum extent permitted by applicable law, HTG Events LLC’s aggregate liability arising from your use of the Website shall be limited to the greater of $100 or the amount you actually paid to HTG Events LLC, if any, for use of the Website or the specific service giving rise to the claim during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

18. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless HTG Events LLC and its owners, employees, contractors, agents, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:

• Your violation of these Terms;
• Your misuse of the Website;
• Your violation of applicable law;
• Your User Content;
• Your infringement of another person’s rights; or
• Your unauthorized use of the Website or HTG Events LLC’s intellectual property.

This provision does not require indemnification to the extent prohibited by applicable law.

19. RESERVATION OF RIGHTS

HTG Events LLC reserves all rights not expressly granted under these Terms.

HTG Events LLC may:

• Modify or discontinue portions of the Website;
• Remove content;
• Restrict access;
• Request removal of unauthorized links;
• Enforce its intellectual property rights;
• Modify these Terms; and
• Take any other lawful action necessary to protect the Website, Company, customers, or Company’s rights and property.

20. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute relating to these Terms or the Website shall be brought in a court of competent jurisdiction in the venue permitted under applicable Florida law, unless otherwise required by law or agreed in a separate written agreement.

21. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

22. NO WAIVER

Failure by HTG Events LLC to enforce any provision of these Terms does not constitute a waiver of that provision or the Company’s right to enforce it later.

23. ENTIRE AGREEMENT

These Website Terms and Conditions constitute the terms governing use of the Website.

Separate contracts, proposals, estimates, invoices, rental agreements, service agreements, installation agreements, or other written agreements between HTG Events LLC and a Customer may contain additional terms governing those specific transactions.

Where a separate written agreement conflicts with these Website Terms and Conditions, the specific written agreement will control with respect to that transaction.

24. CONTACT

Questions regarding these Website Terms and Conditions may be directed to:

HTG Events LLC
Orlando, Florida
Website: https://htg-events.com

CUSTOMER TERMS OF SERVICE

HTG Events LLC

Effective Date: Janurary 1, 2019

These Customer Terms of Service (“Terms”) establish the standard terms and conditions under which HTG Events LLC (“Company,” “we,” “us,” or “our”) provides audio, video, lighting, production, equipment rental, equipment sales, system design, installation, programming, commissioning, service, consulting, and related services.

These Terms apply to proposals, estimates, quotes, invoices, work orders, rental transactions, installations, service calls, and other services provided by HTG Events LLC unless a separate written agreement signed by an authorized representative of the Company expressly provides otherwise.

The applicable proposal, quote, estimate, invoice, work order, rental agreement, or other written scope of work may contain additional terms specific to a particular project. In the event of a conflict, the specific written agreement or subsequently approved change order will control over these general Terms.

HTG Events LLC reserves the right to update these Terms from time to time. The Terms in effect when a particular proposal, order, rental, or project is accepted will generally govern that transaction unless otherwise stated in writing.

1. SCOPE OF SERVICES

HTG Events LLC provides professional audio, video, lighting, production, system design, installation, equipment rental, equipment sales, programming, commissioning, troubleshooting, and related AV services.

The Company’s responsibility is limited to the specific equipment, labor, services, and deliverables expressly identified in the applicable written scope.

Unless specifically included in writing, HTG Events LLC is not acting as the Customer’s general contractor, architect, structural engineer, electrical contractor, mechanical contractor, fire-protection contractor, IT contractor, or other licensed professional.

Services outside the written scope may be performed at the Company’s discretion and may be billed separately.

2. ESTIMATES, QUOTES, AND BUDGETS

Estimates, preliminary proposals, budgets, allowances, equipment lists, labor projections, and similar documents are based upon information reasonably available to HTG Events LLC at the time they are prepared.

Unless expressly identified in writing as a fixed-price agreement, an estimate is not a guarantee of the final cost.

Actual costs may vary because of:

• Actual site conditions;
• Additional labor requirements;
• Additional materials;
• Concealed conditions;
• Changes requested by the Customer;
• Changes requested by other project participants;
• Engineering requirements;
• Code or inspection requirements;
• Equipment availability;
• Manufacturer changes;
• Shipping or freight costs;
• Access limitations;
• Existing infrastructure;
• Conditions discovered after work begins;
• Additional programming or commissioning;
• Additional troubleshooting;
• Required subcontractors or licensed trades; or
• Other circumstances that could not reasonably be determined when the estimate was prepared.

Customer is responsible for the actual cost of authorized work and materials required to perform the contracted scope.

An estimate should not be interpreted as a guarantee that the final invoice will equal the estimated amount unless the document expressly states that it is a fixed-price contract.

3. WRITTEN REQUESTS AND CHANGES TO SCOPE

Customers are strongly encouraged to submit requests, changes, additions, deletions, substitutions, and special requirements in writing.

Written communications include email, text message, written change orders, approved proposal revisions, or other communications that can be reasonably documented.

If a Customer requests additional work verbally, by telephone, in person, through an employee, through a contractor, or through another representative, HTG Events LLC may rely upon that request and bill for the resulting labor, materials, equipment, and expenses.

HTG Events LLC is not obligated to provide additional work at no charge merely because the requested work was not included in the original proposal.

4. ADDITIONAL PARTS, MATERIALS, AND LABOR

AV projects frequently involve conditions that cannot be completely determined until installation or commissioning begins.

If additional parts, cable, connectors, adapters, hardware, mounting materials, brackets, fasteners, equipment, programming, labor, lifts, access equipment, freight, shipping, subcontractors, or other items are reasonably required to perform authorized work, those items may be billed in addition to the original estimate unless expressly included in the written scope.

HTG Events LLC will make reasonable efforts to communicate significant additional costs before incurring them when practical.

However, the absence of a separate written change order does not automatically make necessary or authorized additional work free of charge.

5. SITE CONDITIONS

Estimates and installation plans necessarily rely upon visible and disclosed site conditions.

HTG Events LLC is not responsible for concealed, unknown, defective, deteriorated, inaccessible, or undisclosed conditions.

This includes, without limitation:

• Concealed electrical wiring;
• Plumbing;
• HVAC systems;
• Structural members;
• Hidden utilities;
• Improper framing;
• Deteriorated building materials;
• Inadequate structural support;
• Existing wiring problems;
• Existing networking infrastructure;
• Code violations;
• Water intrusion;
• Mold;
• Asbestos;
• Lead;
• Hazardous materials;
• Inaccessible spaces; or
• Other conditions that could not reasonably be identified before work began.

Discovery of such conditions may require modification of the installation method, additional labor or materials, engagement of another contractor, suspension of work, or additional charges.

6. STRUCTURAL CONDITIONS

Unless specifically contracted otherwise, HTG Events LLC does not provide structural engineering or certify the structural capacity of a building or mounting surface.

Customer and/or the property owner is responsible for ensuring that walls, ceilings, roofs, trusses, beams, columns, framing, concrete, or other structures are capable of supporting the proposed equipment and installation method.

HTG Events LLC may require written approval from an architect, engineer, property owner, general contractor, or other qualified professional before proceeding with certain installations.

HTG Events LLC may refuse or suspend work where it reasonably believes that a proposed installation presents an unsafe structural condition.

Additional engineering, reinforcement, rigging, lifts, access equipment, or structural work is outside the AV installation scope unless expressly included in writing.

7. ELECTRICAL SYSTEMS

Unless specifically stated otherwise, HTG Events LLC’s scope does not include electrical contracting.

Customer is responsible for providing suitable electrical service for the equipment being installed or operated.

HTG Events LLC is not responsible for existing or customer-provided:

• Electrical panels;
• Breakers;
• Branch circuits;
• Receptacles;
• Disconnects;
• Grounding;
• Voltage;
• Electrical capacity;
• Electrical code compliance;
• Generator systems;
• Power distribution; or
• Other electrical infrastructure.

Where electrical work is required, Customer is responsible for engaging an appropriately licensed electrical contractor unless such work is expressly included within HTG Events LLC’s written scope and performed through appropriately authorized personnel.

HTG Events LLC is not responsible for damage, equipment failure, noise, interference, downtime, or other problems caused by inadequate, defective, improperly configured, or improperly installed electrical systems.

8. OTHER TRADES AND CONTRACTORS

HTG Events LLC is not responsible for the work, delays, omissions, negligence, or performance of other contractors or trades.

This includes general contractors, electricians, architects, engineers, IT companies, network contractors, riggers, construction companies, property managers, landlords, venue personnel, and other third parties.

Where multiple contractors are involved, Customer is responsible for overall project coordination unless HTG Events LLC has expressly agreed in writing to assume that responsibility.

HTG Events LLC is not responsible for conditions or damage resulting from work performed by another contractor.

9. EXISTING EQUIPMENT AND INFRASTRUCTURE

Equipment, wiring, networking, power systems, mounting hardware, software, or other infrastructure not supplied by HTG Events LLC is provided on an “as-is” basis unless otherwise agreed in writing.

HTG Events LLC may attempt to integrate existing or third-party equipment when requested. Compatibility and performance cannot be guaranteed.

Troubleshooting, modification, repair, replacement, programming, or additional labor required because of existing or third-party equipment may be billed separately.

HTG Events LLC does not assume responsibility for defects in equipment or infrastructure that it did not supply.

10. SYSTEM PERFORMANCE

HTG Events LLC will make reasonable efforts to design, install, configure, and commission systems according to the agreed scope and applicable manufacturer specifications.

Actual AV performance can be affected by numerous factors outside the Company’s control, including:

• Room acoustics;
• Building construction;
• Audience size and location;
• Ambient noise;
• Electrical conditions;
• Equipment placement;
• Existing infrastructure;
• Network conditions;
• Environmental conditions;
• Customer operation;
• Third-party equipment; and
• Subsequent modifications.

Unless expressly guaranteed in a signed written agreement, HTG Events LLC does not guarantee a particular SPL, acoustic response, coverage result, video image, network speed, lighting effect, recording quality, or other performance result at every location.

11. INSTALLATION COMPLETION AND ACCEPTANCE

Installation projects are considered substantially complete when the contracted system has been installed and is operational in accordance with the agreed scope, subject to minor punch-list items, programming adjustments, cosmetic items, labeling, tuning, or other minor completion items.

Customer is expected to inspect completed work promptly and notify HTG Events LLC of any specific deficiencies.

Customer’s continued use of the system following completion constitutes evidence that the system has been accepted for its intended use, except with respect to defects that could not reasonably have been discovered through ordinary inspection.

12. CUSTOMER ACCESS AND RESPONSIBILITIES

Customer is responsible for providing:

• Reasonable access to the premises;
• Safe working conditions;
• Necessary permissions;
• Property-owner authorization;
• Access to equipment rooms and work areas;
• Suitable electrical service;
• Suitable structural support;
• Accurate project information;
• Access during agreed installation hours; and
• Coordination with other contractors where applicable.

Delays, additional labor, travel, equipment rentals, or other costs caused by failure to provide these items may be billed to Customer.

13. SAFETY

HTG Events LLC reserves the right to suspend work if personnel encounter conditions that reasonably appear unsafe.

This includes unsafe structures, electrical hazards, hazardous materials, unsafe access, construction hazards, inadequate working surfaces, weather conditions, or other hazards.

HTG Events LLC may require Customer or another qualified contractor to correct the condition before work resumes.

Additional costs caused by unsafe or unsuitable conditions may be billed to Customer.

14. MANUFACTURER WARRANTIES

Equipment supplied by HTG Events LLC may be covered by the applicable manufacturer’s warranty.

HTG Events LLC does not provide a warranty broader than the manufacturer’s warranty unless expressly stated in writing.

Warranty coverage does not automatically include labor, removal, transportation, freight, troubleshooting, reinstallation, programming, or other services unless covered by the applicable warranty.

HTG Events LLC may assist with manufacturer warranty claims but does not guarantee the manufacturer’s determination.

15. SERVICE CALLS

Service calls resulting from misuse, unauthorized modifications, third-party equipment, third-party work, electrical problems, networking problems, building conditions, environmental conditions, or other circumstances outside HTG Events LLC’s responsibility are billable.

Service charges may include labor, travel, minimum service charges, diagnostic time, parts, equipment rental, freight, programming, and other applicable expenses.

16. LOANER, DEMONSTRATION, AND TEMPORARY EQUIPMENT

Equipment provided for demonstration, testing, evaluation, troubleshooting, temporary use, or as a loaner remains the property of HTG Events LLC.

Customer shall return such equipment promptly upon request.

Customer is responsible for loss, theft, damage, unauthorized modification, or destruction of Company-owned equipment while in Customer’s possession or control, except to the extent caused by HTG Events LLC’s own negligence.

17. RENTAL EQUIPMENT

Rental equipment remains the property of HTG Events LLC.

Customer is responsible for rental equipment from the time it is delivered or placed under Customer’s control until it is returned and accepted by HTG Events LLC.

Customer is responsible for loss, theft, damage, misuse, unauthorized modification, or destruction of rental equipment beyond normal wear and tear.

Rental charges may continue until equipment is returned in accordance with the applicable rental agreement.

18. PAYMENT

Payment terms are established by the applicable proposal, invoice, rental agreement, or other written documentation.

HTG Events LLC may suspend work, deliveries, rentals, programming, support, or other services when an account becomes past due.

Customer may not withhold unrelated amounts because of a dispute concerning another portion of the project.

Customer should notify HTG Events LLC promptly in writing of any disputed invoice and identify the specific charge being disputed.

Undisputed amounts remain due.

19. LATE PAYMENT AND COLLECTION

Past-due balances may be subject to interest, late fees, collection expenses, reasonable attorney’s fees, court costs, and other remedies to the extent permitted by applicable law.

HTG Events LLC reserves all rights and remedies available under Florida law for collection of unpaid balances.

20. CANCELLATION

Cancellation of an approved project, order, rental, or installation may result in charges for work performed, equipment ordered, special-order items, custom materials, freight, restocking fees, vendor cancellation charges, engineering, design, programming, and other costs incurred by HTG Events LLC.

Custom, special-order, nonreturnable, or specially fabricated equipment or materials may be nonrefundable.

21. DELAYS AND FORCE MAJEURE

HTG Events LLC is not responsible for delays caused by circumstances outside its reasonable control, including manufacturer delays, shipping delays, supply shortages, weather, hurricanes, natural disasters, labor shortages, government actions, permitting, inspections, site access restrictions, other contractors, transportation problems, utility failures, or other circumstances beyond HTG Events LLC’s reasonable control.

22. CUSTOMER PROPERTY

HTG Events LLC will exercise reasonable care while working at a Customer’s property.

However, HTG Events LLC is not responsible for damage to concealed, defective, deteriorated, improperly constructed, or unsuitable building components where the condition could not reasonably have been identified before work was performed.

Customer is responsible for identifying concealed utilities, wiring, plumbing, structural hazards, and other conditions that are not reasonably visible or disclosed.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, HTG Events LLC’s total liability arising from or relating to any project, installation, rental, sale, service, proposal, estimate, invoice, equipment, or other transaction shall be limited to the amount actually paid to HTG Events LLC for the specific goods or services giving rise to the claim.

To the maximum extent permitted by applicable law, HTG Events LLC shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, loss of business, loss of use, event cancellation losses, venue losses, business interruption, or other consequential economic damages.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law.

24. NO GUARANTEE OF BUSINESS OR EVENT RESULTS

HTG Events LLC provides AV equipment and related professional services.

HTG Events LLC does not guarantee event attendance, revenue, profitability, audience response, ticket sales, recording results, business performance, or any other commercial result.

25. UNAUTHORIZED MODIFICATIONS

Customer shall not modify, relocate, rewire, reconfigure, alter, repair, or otherwise modify an installed AV system in a manner that could affect its performance or safety without HTG Events LLC’s approval.

HTG Events LLC is not responsible for problems resulting from unauthorized modifications or work performed by others.

26. INDEMNIFICATION

To the maximum extent permitted by applicable law, Customer agrees to indemnify and hold HTG Events LLC harmless from claims, damages, losses, liabilities, costs, and expenses arising from Customer’s use of equipment, Customer’s premises, Customer’s employees, guests, contractors, agents, unauthorized modifications, or conditions outside HTG Events LLC’s contracted scope.

This provision does not require Customer to indemnify HTG Events LLC to the extent prohibited by applicable law.

27. INSURANCE

Customer is responsible for maintaining appropriate insurance covering its property, premises, operations, employees, guests, events, equipment in its possession, and other activities.

HTG Events LLC’s insurance does not replace Customer’s obligation to insure its own property and operations.

28. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, system designs, drawings, proposals, programming, DSP files, presets, configuration files, documentation, photographs, and other materials created by HTG Events LLC remain the Company’s property.

Payment for equipment or installation does not automatically transfer ownership of proprietary designs, programming, or documentation.

29. PHOTOGRAPHS AND MARKETING

Unless Customer provides written notice to HTG Events LLC before the applicable project begins, HTG Events LLC may photograph completed installations and use such photographs for portfolio, documentation, website, social media, and marketing purposes.

HTG Events LLC will not intentionally disclose confidential information through such use.

30. SUSPENSION OR TERMINATION

HTG Events LLC may suspend or terminate services when:

• Customer fails to make required payments;
• Customer materially changes the scope;
• required access is denied;
• required approvals are not obtained;
• the site becomes unsafe;
• Customer materially breaches applicable terms;
• continuing the work would reasonably create a legal or safety issue; or
• circumstances outside HTG Events LLC’s reasonable control prevent performance.

Customer remains responsible for costs incurred through suspension or termination, including labor, equipment, materials, freight, cancellation charges, and other committed expenses.

31. LEGAL RIGHTS AND REMEDIES

Nothing in these Terms is intended to waive any statutory, contractual, lien, collection, security, or other legal rights available to HTG Events LLC under applicable law.

HTG Events LLC expressly reserves all rights and remedies available under Florida law.

32. DISPUTES

The parties are encouraged to attempt to resolve disputes in good faith before initiating litigation.

Nothing in this provision prevents HTG Events LLC from pursuing collection of unpaid amounts, recovering Company-owned property, preserving statutory rights, seeking emergency relief, or pursuing other remedies available under applicable law.

33. GOVERNING LAW

These Terms shall be governed by the laws of the State of Florida.

Any dispute shall be brought in a court of competent jurisdiction in the venue permitted by applicable Florida law, unless a separate written agreement provides otherwise.

34. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in effect to the maximum extent permitted by law.

35. ENTIRE AGREEMENT

These Terms are intended to establish the general terms applicable to HTG Events LLC’s services.

A proposal, quote, estimate, invoice, work order, rental agreement, change order, or other written agreement may contain additional or different terms applicable to a specific transaction.

Where a specific written agreement conflicts with these general Terms, the specific written agreement will control to the extent of the conflict.

HTG EVENTS LLC

HTG Events LLC
Orlando, Florida